Frequently Asked Questions

With your help, more and more questions and answers will be added to this FAQ bank. The best way to see your question added is to drop us a line on the contact page. You squawk, we WILCO!

Hosting?

Fly-Inn offers several payout options. In your account dashboard, go to Profile, then Payment Method. You can choose PayPal, Skrill, or bank transfer. Select an option in your account and we will continue to pay you through this method you choose unless you change methods.
We will review your taxpayer choices in order to send you the proper tax paperwork.
Fly-Inn verifies your payment method each time you choose a new one in order to help prevent issues in your receipt of funds. We will send a nominal amount to your account which you will verify.
PayPal takes up to 2 days to verify. Skrill takes up to 2 days to verify. Bank accounts take up to 7 business days to verify. 

Hosts get paid the amount you charge per night, your cleaning fee, and any fees for products or services you choose to offer. From this subtotal, you would subtract 3% to cover Fly-Inn’s booking fee, unless your cancellation policy requires more than one week’s notice, in which case Fly-Inn’s fee will be higher. We don’t charge for payment processing.

Hosts get paid 24 hours after your guest’s scheduled arrival time. Funds will be in your account according to the following payout methods:

  • PayPal: 1 business day
  • Skrill: 1  business day
  • Bank transfer: 3 to 5 business days

If your guests stay 28 days or longer, you will receive your payout in monthly installments which begin 24 hours after your guest’s scheduled arrival time.

Fly-Inn covers your home and belongings through a third party insurance provided by Allstate. It includes up to $1,000,000 USD in host liability insurance and $3,000,000 USD in host damage protection, with coverage for art, valuables, parked cars, boats, aircraft and other vehicles. In addition you are covered for pet damage; deep cleaning should the situation call for it; and lost income if you are forced to cancel a subsequent reservation due to damage caused by a prior reservation. Items not covered are damage caused by normal wear and tear, loss of physical money, loss because of acts of nature (like inclement weather) and any personal injury or property damage a guest or others may incur, though these items may still be covered through host liability insurance.

Fly-Inn regards your safety and the safety of your property as number 1 priority. You can host with confidence knowing that in addition to a generous insurance policy provided by Allstate (see above), we offer the following:
1. Guest identity verification – we run background checks on any guest applying to be a guest in the U.S. before they are allowed to stay in a FLy-Inn. We also check several databases to make sure they are not on any lists that mark them as a threat to your safety or the safety of your property.
2. We help ensure by contract that all guests will follow a set of rules that leads to greater safety and respect for your property. Guests are also required to follow your own house rules that you set for them. Feel free to include any rules you like even if they seem like they should already be common sense and common courtesy.
3. If upon researching your prospective guest you find that they are a threat to you or your property, as long as you can provide sufficient evidence and as long as your decision is not based on discrimination or against fair housing rules, you are free to cancel the booking and issue a refund.
4. As a catch-all, feel free to call us 24/7 if there is any pressing or urgent matter and we will help you resolve it immediately.

If you suddenly find yourself in the uncomfortable position in which missing items, damage repair or additional cleaning beyond the cleaning fee is necessary, simply request a reimbursement from your guest through the Fly-Inn platform. The guest will have 24 hours to reply to your request. Hopefully the guest agrees and pays what you ask and if this is the case, all is settled and the case is closed.
If the guest doesn’t pay you the full amount, reach out to our customer service. Customer service will look into the disagreement and assess the situation by looking at the evidence you submit and the conversation between you and your guest (this is why it is essential that you keep the conversation on the platform). Fly-Inn will and also assess if the amount of the request for reimbursement is fair according to market value.
Your guest will be given one week to either pay the amount Fly-Inn finds to be fair or to appeal. 
If your guest does neither one of these, the guest’s credit card on file will be charged. 
The guest now has 60 days to file another appeal.
If the guest’s credit card limit is insufficient to cover the costs or if for some reason Fly-Inn is unsuccessful at collecting your funds, Fly-Inn’s Host Protection will be engaged and you will be covered up to a certain amount. See FAQ for additional information.

Fly-Inn’s algorithm ranks properties in order of value. Value is what you get in exchange for what you pay. The algorithm compares the quality of the listing to the total price before taxes.  The properties that rank in the top are properties that offer the highest value. This is determined by such things as:

    • the quality of the listed space,
    • the quality of the photos,
    • the quality of the description,
    • guest reviews about the space,
    • guest reviews about you as their host,
    • how often the space is booked,
    • how often the listing is viewed,
    • the quality and number of perks and amenities offered,
    • your listing’s availability,
    • how quickly you respond to inquiries, 
    • how often you accept reservations. and
    • how flexible your cancellation policy is.
If a guest cancels the booking, then we will handle the cancellation according to your cancellation policy. If you’re entitled to earnings, the money will be sent to you just like if the reservation had been carried out — 24 hours after your guest’s scheduled arrival, less taxes and fees. You will only receive the money for the nightly rate itself and not any cleaning fees, extra pet fees or extra guest fees.

Booking?

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Guests are charged for a reservation at the moment of booking. Fly-Inn holds the funds until 24 hours after your scheduled arrival at which time the funds are released to your host.<br> You can expect to see a charge for the nightly rate multiplied by the number of days you will be staying + cleaning fee + additional fees for goods or services that you may have requested at the time of booking + a 14% guest service fee + any applicable sales taxes according to the location of the listing. We don’t charge for payment processing.

General Questions

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi est quam, volutpat et arcu eu, pharetra congue augue. Integer vel nibh eu eros interdum commodo. Vivamus finibus fringilla libero, id consectetur purus sollicitudin vel. Proin dapibus ante et pharetra luctus. Ut lacinia ante ut nunc pellentesque auctor. Proin laoreet erat sed ornare molestie. Fusce vehicula ut nulla facilisis vulputate. Quisque vel purus ac lectus tempus viverra. Maecenas at sem at erat pellentesque hendrerit nec in massa. Vestibulum nec lacinia dui, a congue ex. Vivamus ac ultricies mauris. Suspendisse commodo tempus suscipit. Nunc malesuada eu tortor in hendrerit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi est quam, volutpat et arcu eu, pharetra congue augue. Integer vel nibh eu eros interdum commodo. Vivamus finibus fringilla libero, id consectetur purus sollicitudin vel. Proin dapibus ante et pharetra luctus. Ut lacinia ante ut nunc pellentesque auctor. Proin laoreet erat sed ornare molestie. Fusce vehicula ut nulla facilisis vulputate. Quisque vel purus ac lectus tempus viverra. Maecenas at sem at erat pellentesque hendrerit nec in massa. Vestibulum nec lacinia dui, a congue ex. Vivamus ac ultricies mauris. Suspendisse commodo tempus suscipit. Nunc malesuada eu tortor in hendrerit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi est quam, volutpat et arcu eu, pharetra congue augue. Integer vel nibh eu eros interdum commodo. Vivamus finibus fringilla libero, id consectetur purus sollicitudin vel. Proin dapibus ante et pharetra luctus. Ut lacinia ante ut nunc pellentesque auctor. Proin laoreet erat sed ornare molestie. Fusce vehicula ut nulla facilisis vulputate. Quisque vel purus ac lectus tempus viverra. Maecenas at sem at erat pellentesque hendrerit nec in massa. Vestibulum nec lacinia dui, a congue ex. Vivamus ac ultricies mauris. Suspendisse commodo tempus suscipit. Nunc malesuada eu tortor in hendrerit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi est quam, volutpat et arcu eu, pharetra congue augue. Integer vel nibh eu eros interdum commodo. Vivamus finibus fringilla libero, id consectetur purus sollicitudin vel. Proin dapibus ante et pharetra luctus. Ut lacinia ante ut nunc pellentesque auctor. Proin laoreet erat sed ornare molestie. Fusce vehicula ut nulla facilisis vulputate. Quisque vel purus ac lectus tempus viverra. Maecenas at sem at erat pellentesque hendrerit nec in massa. Vestibulum nec lacinia dui, a congue ex. Vivamus ac ultricies mauris. Suspendisse commodo tempus suscipit. Nunc malesuada eu tortor in hendrerit.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi est quam, volutpat et arcu eu, pharetra congue augue. Integer vel nibh eu eros interdum commodo. Vivamus finibus fringilla libero, id consectetur purus sollicitudin vel. Proin dapibus ante et pharetra luctus. Ut lacinia ante ut nunc pellentesque auctor. Proin laoreet erat sed ornare molestie. Fusce vehicula ut nulla facilisis vulputate. Quisque vel purus ac lectus tempus viverra. Maecenas at sem at erat pellentesque hendrerit nec in massa. Vestibulum nec lacinia dui, a congue ex. Vivamus ac ultricies mauris. Suspendisse commodo tempus suscipit. Nunc malesuada eu tortor in hendrerit.

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